So all around, I would just stay at the hotel. Also, eat at the Bistro and Cedric's! Both very good and very friendly service and staff.Īlso we were told the pool was heated and would be open on our stay, it wasn't. We just didn't like the Inn and our experience. The house tour, the kayaking, the trails, the E-Bikes were all really fun. If we come back to Asheville, we would probably stay in a cabin & getting a day pass or at the hotel on the Biltmore. So we ordered one sandwich to split and a Tito's and cranberry. We wanted a quick lunch while we were getting ready one day. Don't get food delivered to your room either. That is perfect and I'm assuming that's why you pay so much to stay there.Īlso the 'Library' lounge is not a library. I would rate the Inn a 3/5 on service and friendliness compared to the West Baden. I live about 30 minutes from the West Baden in Indiana and I was just expecting more from the Inn, I suppose. Every person we encountered working there while on our stay was snobby and rude. We went there for our honeymoon for a week. at one time there they even served hamburgers etc. The demand for (and profitability of) afternoon tea was large enough to move it downstairs to more capacity and lunch was eliminated, but we were inaccurately guided to library for snacks and appetizers. it was snacks and appetizers to be taken with drinks! Ugh! So at the Biltmore Inn, now, one cannot have a lunch!!!!! The Inn guests have to leave the hotel if they want to take lunch. So we go back upstairs and were seated after long wait. Then we went downstairs for lunch and they informed us that they had transformed downstairs dining room into the 'tea room' for afternoon tea and that upstairs in the library where high tea had been held, they were serving lunch.

The valet informed us we would have a $20 parking fee for this lunch! Didn't make me very happy. So we pulled up to Inn to valet park (raining hard). We had not eaten at Biltmore Inn for perhaps a year or so. Sometimes, though, their reach for profit exceeds their mission and value proposition. We're so grateful for one of N.C.'s greatest treasures. We have had passes to Biltmore for years.

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